Squadio Privacy Policy

Last updated: October 17, 2026

1. Introduction

Squadio ("we", "our", or "us") is committed to protecting the privacy and security of users of the Squadio mobile application and related services (the "App"). This Privacy Policy explains how we collect, use, store, protect, and manage personal data when you use our App.

This Privacy Policy is designed to comply with applicable data protection laws and platform requirements, including Apple App Store privacy guidelines.

By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of data:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • User role (client, talent, or administrator)

b. Account & Usage Data

  • Login credentials (stored in encrypted and hashed form)
  • App usage data (such as features accessed and session activity)
  • Device information and non-persistent identifiers used solely for security, authentication, and fraud prevention

c. Technical & Log Data

  • IP address
  • Device type and operating system
  • Application logs and crash diagnostics

3. How We Use Your Information

We use collected data to:

  • Provide, operate, and maintain the App
  • Authenticate users and manage accounts
  • Enable contract management, performance evaluation, and billing features
  • Improve application functionality and user experience
  • Ensure system security, fraud prevention, and incident detection
  • Comply with legal and regulatory obligations

4. Tracking & Advertising

Within the App, Squadio does not track users across apps or websites owned by other companies.

Within the App, we do not use personal data for advertising purposes, behavioral tracking, or third-party ad targeting.

Our website, squadio.com, works differently. It uses cookies, pixels, and similar technologies from the third-party services listed below to measure traffic, understand how visitors use the site, test improvements, protect our forms, and measure and improve our advertising on other platforms. These services may collect your IP address, device and browser information, the pages you visit and how you interact with them (such as clicks and scrolling), the website that referred you, and online identifiers stored in cookies.

  • Google Tag Manager (Google): Loads and manages the other website tools listed in this section.
  • Google Analytics (Google): Measures website traffic and how visitors use our pages.
  • Google Ads (Google): Measures whether our Google ads lead to actions on our website, such as sign-ups. When you submit a form, information you enter, such as your email address, may be shared with Google in hashed form to match the action to an ad.
  • Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Snap Pixel, and X Pixel: Measure visits and actions that come from our ads on these platforms, and may allow these platforms to show our ads to visitors of our website.
  • Hotjar and Microsoft Clarity: Record how visitors interact with our pages, such as clicks, scrolling, and mouse movement, to produce heatmaps and session recordings that help us improve usability.
  • Convert: Shows different versions of some pages to different visitors so we can test improvements.
  • Google reCAPTCHA (Google): Protects our contact, booking, and chat forms from spam and abuse.
  • Sentry: Reports technical errors on the website. If you are signed in, an error report includes your Squadio user ID and email address so we can investigate the problem.

Each service processes data under its own privacy policy, and data may be processed on servers outside your country.

You can block or delete cookies at any time in your browser settings.

To opt out of Google Analytics on all websites, use the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

To manage ad personalization from Google, visit My Ad Center: https://myadcenter.google.com

To control how Meta, LinkedIn, TikTok, Snap, and X use your activity for ads, use the ad settings in your account on each platform.

For questions about these tools, contact support@squadio.com

5. Data Storage & Security

Squadio applies industry-standard security measures, including:

  • Encryption of data in transit and at rest
  • Secure authentication tokens with automatic expiration
  • One-way hashed passwords
  • Strict access control based on role and authorization

Our services are hosted on Amazon Web Services (AWS) and follow recognized cloud security best practices, including:

  • No public access to databases
  • Continuous monitoring and logging
  • Regular updates and vulnerability management
  • User data may be processed and stored on servers located outside the user's country, in accordance with applicable data protection laws.

6. Data Sharing

We do not sell or rent personal data.

Personal data may be shared only with:

  • Authorized Squadio employees with a legitimate business need
  • Trusted third-party service providers operating under confidentiality and data protection agreements
  • Legal or regulatory authorities when required by law

7. Data Retention

Personal data is retained only for as long as necessary to:

  • Deliver the App's services
  • Fulfill contractual obligations
  • Meet legal or regulatory requirements

Retention periods may vary based on customer agreements or applicable laws.

8. Account Deletion & Data Deletion

Users may request account deletion and removal of associated personal data by contacting:

support@squadio.com

Account deletion requests are processed within 7 days, unless data retention is required to comply with legal, regulatory, or contractual obligations.

9. Incident & Breach Management

Squadio maintains a structured Incident Response Program to detect, assess, and respond to security incidents.

In the event of a data breach that may affect personal data, Squadio will:

  • Investigate and contain the incident promptly
  • Notify affected users and relevant authorities when legally required

10. User Rights

Depending on the applicable laws and regulations in the user's jurisdiction, users may have certain rights regarding their personal data. These rights may include, but are not limited to, those granted under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations. Such rights may include:

  • Right of Access: The right to request access to the personal data we hold about you
  • Right to Rectification: The right to request correction or updating of inaccurate or incomplete personal data
  • Right to Erasure ("Right to be Forgotten"): The right to request deletion of personal data, unless retention is required by law
  • Right to Restrict Processing: The right to request restriction or suspension of data processing in certain circumstances
  • Right to Withdraw Consent: The right to withdraw consent where data processing is based on consent
  • Right to Data Portability: The right to request a copy of personal data in a structured, commonly used, and machine-readable format
  • Right to Object: The right to object to certain types of data processing, where permitted by applicable law

Users may exercise any of these rights by contacting us at:

support@squadio.com

We aim to respond to privacy-related requests within 7 business days.

11. Children's Privacy

The App is not intended for users under the age of 18.

Squadio does not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Any material changes will be reflected within the App and on this page.

13. Contact Information

For any privacy-related inquiries, please contact:

Email: support@squadio.com

Company: Squadio

Website: https://www.squadio.com